Customer Journey Mapping Project
Key facts
- Estimated value
- £180,000
- Closing date
- 13 Feb 2026
- Contract ends
- 01 Apr 2027
- Procedure
- Competitive flexible procedure
- Buyer type
- Housing
- Source
- Find a Tender
Description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Categories (CPV)
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