Mystery Shop
Key facts
- Contract value
- £194,740
- Awarded
- 03 Jul 2025
- Contract starts
- 31 Aug 2025
- Contract ends
- 01 Sep 2028
- Procedure
- Open procedure
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| E.S.A (Market Research) Limited | £194,740 |
Description
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
Categories (CPV)
- 79310000 Market research services
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