EAST0779 - Provision of Warden Alarm Response Services
Eastlight Community Homes Limited · East of England
Key facts
- Contract value
- £82,854
- Awarded
- 30 Jan 2026
- Contract starts
- 02 Mar 2026
- Contract ends
- 28 Feb 2029
- Procedure
- Open procedure
- Buyer type
- Housing
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Careium UK Limited | £82,854 |
Description
Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.
Categories (CPV)
- 79512000 Call centre
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