Systems Partner to Develop a Customer Relationship Management Application
West Yorkshire Combined Authority · Yorkshire and the Humber
Key facts
- Contract value
- £194,150
- Awarded
- 23 Feb 2024
- Contract starts
- 07 Apr 2024
- Contract ends
- 07 Apr 2028
- Procedure
- Open procedure
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Blacklight Software Limited | £194,150 |
Description
The primary objectives of the new system are to: • Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity.
• Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI).
• The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information.
• Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications.
• Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information.
• Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates.
• Be able to securely collect, store and report on equality monitoring information.
• Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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