Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associ
NHS Commercial Solutions · United Kingdom
Key facts
- Estimated value
- £400,000,000
- Engagement closes
- 03 Dec 2025
- Contract ends
- 18 Jan 2034
- Procedure
- Open procedure (framework)
- Buyer type
- Health
- Source
- Find a Tender
Description
This is a replacement of the existing NHS England endorsed FWA. NHS England is heavily invested in initiatives that improve patient outcomes and relieving pressure on hospitals. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS. These technologies offer significant benefits in terms of efficiency, accuracy, and reducing administrative burdens, which are crucial for an organization facing high demand and striving for digital transformation. The ongoing development of AI and cloud-based solutions will likely further enhance the capabilities and adoption of these services within the NHS. There will be continuous need for the service as Contracting Authorities are aligning with the NHSE initiative to push for digital tools, including transcription services, to help manage the high volume of documentation efficiently. The market is dynamic and there will be need for Contracting Authorities and service providers to align with the changing regulations. For the past 4 (four) years 14 Trusts procured the services captured under the proposed FWA amounted to £9,575,319.00. £2,235,563.00 from 8 Trusts went through the FWA which is 23% of the total spend. There is a big opportunity to channel this entire spend through NHSCS FWA which secures compliance as well as value for money solutions. The framework will be divided into 6 lots, as follows: Lot 1: Products and/or Services Catalogue Lot 2: Digital Dictation service solution with AI Technology Lot 3 Digital Dictation service solution without AI Technology Lot 4: Outsourced transcription service solution with AI Technology Lot 5 Outsourced transcription service solution without AI Technology Lot 6: Managed service solution The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
- 48314000 Voice recognition software package
- 32332100 Dictating machines
- 32342450 Voice recorders
- 32344110 Voice-logging system
- 79551000 Typing services
- 48311000 Document management software package
- 48517000 IT software package
- 48900000 Miscellaneous software package and computer systems
- 72300000 Data services
- 72212314 Voice recognition software development services
- 72317000 Data storage services
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