DWP Digital Channels Contact Centre (DC3)
Department for Work and Pensions · London
Key facts
- Contract value
- £221,100,000
- Awarded
- 06 May 2025
- Procedure
- Competitive procedure with negotiation
- Buyer type
- Central government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| ROUTE 101 LIMITED | £221,100,000 |
Description
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.
Categories (CPV)
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