Collection & Recovery Services
Southern Water Services Limited · South East
Key facts
- Estimated value
- £40,000,000
- Closing date
- 04 Mar 2026
- Contract ends
- 28 Nov 2030
- Procedure
- Competitive flexible procedure (framework)
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Description
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
Categories (CPV)
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