BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
City of Westminster · London
Key facts
- Contract value
- £78,300
- Awarded
- 10 Feb 2026
- Contract starts
- 23 Feb 2026
- Contract ends
- 22 Aug 2026
- Procedure
- Below threshold - open competition
- Buyer type
- Local government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Human Engine Limited | £78,300 |
Description
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
Categories (CPV)
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