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Awarded contract
Published 24 Mar 2025

High Intensity Users Service - East Riding of Yorkshire

NHS HUMBER & NORTH YORKSHIRE ICB · Yorkshire and the Humber

Key facts

Contract value
£102,000
Awarded
18 Feb 2025
Contract starts
31 Mar 2025
Contract ends
31 Mar 2026
Procedure
Single tender action (below threshold)
Buyer type
Health

Awarded to

SupplierValue
BRITISH RED CROSS SOCIETY£102,000

Description

The service will provide effective management, co-ordination and signposting of High Intensity Users of the local Emergency Department (ED) within the East Riding of Yorkshire area. The service will reduce the activity High Intensity Users have on GP Practices and will establish, utilise and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls. The service aims to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls which otherwise would have attended ED and result in an admission. The service will safely manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.

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