Customer Experience Mapping
Local Government and Social Care Ombudsman · West Midlands
Key facts
- Contract value
- £20,000
- Awarded
- 25 Mar 2025
- Contract starts
- 07 May 2025
- Contract ends
- 31 Jul 2025
- Procedure
- Below threshold - limited competition
- Buyer type
- Central government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Trig Point Consulting | £20,000 |
Description
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
Categories (CPV)
- 79342300 Customer services
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