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Tenfell
Awarded contract
Published 09 Mar 2026

SCIEX MULTI INSTRUMENT MAINTENANCE & SUPPORT CONTRACT

Cardiff and Vale University Health Board · Wales

Key facts

Contract value
£225,792
Awarded
09 Mar 2026
Contract starts
29 Mar 2026
Contract ends
29 Apr 2029
Procedure
Direct award
Buyer type
Health

Awarded to

SupplierValue
AB SCIEX UK Limited£225,792

Description

The contract covers the ongoing maintenance, servicing, and software support required for two Sciex analytical instrument systems used within the clinical laboratory service. These systems include the QTRAP 6500+ and the Triple Quad 5500, along with their associated LC components such as Exion pumps, racks, and Peak gas generators. These instruments are essential for delivering time critical clinical assays, and the service relies on continuous operational reliability to ensure timely and accurate results.Sciex, as the original equipment manufacturer, is the only provider able to deliver the specialist level of technical support required for these systems. Their service model provides access to certified parts, trained engineers, remote diagnostics, software troubleshooting, and clinical applications support. This ensures rapid issue resolution, minimal downtime, and consistent performance, all of which are vital for maintaining uninterrupted clinical workflows. A lapse in maintenance or support would present a significant risk to service continuity and could negatively impact turnaround times for patient testing.

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