Managed Services of the Humberside Police Salesforce and MuleSoft estate.
Humberside Police · Yorkshire and the Humber
Key facts
- Contract value
- £329,353
- Awarded
- 15 Jul 2025
- Contract starts
- 16 Jul 2025
- Contract ends
- 31 Mar 2028
- Procedure
- Direct award
- Buyer type
- Emergency services
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| boxxe Limited | £329,353 |
Description
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
Categories (CPV)
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