Concessions Contact Handling Services
Transport for London · London
Key facts
- Contract value
- £14,279,000
- Awarded
- 17 Feb 2026
- Contract starts
- 29 Mar 2026
- Contract ends
- 29 Mar 2030
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Utilities & transport
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Journeycall Limited | £14,279,000 |
Description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Categories (CPV)
- 79512000 Call centre
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