Customer Research Framework
Southern Water Services Limited · South East
Key facts
- Engagement closes
- 15 Aug 2025
- Contract ends
- 01 Jul 2029
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Description
SWS intends to establish a framework panel whom have the expertise to support the company's ambitions. This pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to: - Qualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc) - Managing proposals (designing research proposals based on SW needs including cost and methodology options) - Survey design (co-creation based on SW requirements) - Fieldwork (recruitment of audience for insights purposes as required) - Analysis (bespoke analysis in the best format for SW) - Outputs (such as delivery of output back to SW) Please note that SWS reserves the right to update the scope at the release of the contract notice Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/ As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided. https://southernwater.bravosolution.co.uk/
Categories (CPV)
- 79342310 Customer survey services
- 73110000 Research services
- 79342311 Customer satisfaction survey
- 79300000 Market and economic research; polling and statistics
- 79320000 Public-opinion polling services
- 79310000 Market research services
- 79311100 Survey design services
- 79311200 Survey conduction services
- 79311300 Survey analysis services
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