Customer Experience Mapping Journey
Department for Work and Pensions · London
Key facts
- Contract value
- £367,000
- Awarded
- 01 Sep 2024
- Contract starts
- 01 Sep 2024
- Contract ends
- 03 Mar 2025
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Kainos Software Limited | £367,000 |
Description
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
Categories (CPV)
- 79400000 Business and management consultancy and related services
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