ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance
Department for Work and Pensions · London
Key facts
- Contract value
- £6,500,000
- Awarded
- 20 May 2024
- Contract starts
- 30 Sep 2024
- Contract ends
- 30 Sep 2027
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Accenture Limited | £6,500,000 |
Description
Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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