CO0423 Enterprise Service Management Solution
ESSEX COUNTY COUNCIL · East of England
Key facts
- Estimated value
- £1,500,000
- Closing date
- 18 Nov 2024
- Contract starts
- 10 Mar 2025
- Contract ends
- 09 Mar 2030
- Procedure
- Restricted procedure (above threshold)
- Buyer type
- Local government
- Source
- Contracts Finder
Description
The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.
The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration.
The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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