OFFICE OF RAIL REGULATION

Contract awards

• Fare enforcement T&Cs focus groups and call for evidence follow-up interviews

  Awarded contractPublished 6 Mar, 2025Value £45.89kSource Contracts Finder

  Revenue Protection Research

  Awarded to Illuminas

• ORR Suite of Contracts

  Awarded contractPublished 6 Mar, 2025Value £27.65kSource Contracts Finder

  Create a suite of contract templates

  Awarded to Burgess Salmon LLP

• Fare enforcement staff research

  Awarded contractPublished 6 Mar, 2025Value £87.83kSource Contracts Finder

  An independent agency to undertake a significant quantity of qualitative-depth interviews with frontline and revenue protection rail staff and report publishable findings within a short timescale.

  Awarded to Savanta Group Limited

• Strategic Regulatory Advice

  Awarded contractPublished 6 Mar, 2025Value £35.00kSource Contracts Finder

  Specialist support to lead our investigation of how rail industry retail platforms and systems contribute to ticketing irregularities experienced by passengers.

  Awarded to Fingleton Limited

• Occupational Health & EAP

  Awarded contractContract ends 21 Feb, 202816 monthsValue £26.98kSource Contracts Finder

  Provision of Occupational Health & EAP Services

  Awarded to Fusion Occupational Health Ltd

• Engineering Roles

  Awarded contractPublished 5 Mar, 2025Value £45.00kSource Contracts Finder

  Engineering Roles

  Awarded to Fusion People Limited

• Complaints Handling Satisfaction Survey

  Awarded contractContract ends 31 Mar, 202929 monthsValue £108.28kSource Contracts Finder

  The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

  Awarded to M·E·L Research Ltd

• TDL Enhancements and Support

  Awarded contractPublished 23 Jan, 2025Value £146.25kSource Contracts Finder

  Train Driver Licensing (TDL) Enhancements and Support

  Awarded to CloudSource Ltd

• Lenovo ThinkPad X13 Yoga Gen 4 x 15

  Awarded contractPublished 16 Jan, 2025Value £24.32kSource Contracts Finder

  Lenovo ThinkPad X13 Yoga Gen 4 21F2 - Flip design - Intel Core i7 - 1355U / up to 5 GHz - Evo - Win 11 Pro - Intel Iris Xe Graphics - 16 GB RAM - 512 GB SSD TCG Opal Encryption 2 NVMe - 13.3 IPS touchscreen 1920 x 1200 - Wi-Fi 6E - 4G LTE - deep black - kbd UK - with 1 Year Lenovo Premier Support

  Awarded to Acs Technology Group Ltd

• Apple iPhone 14 Plus x 20

  Awarded contractPublished 16 Jan, 2025Value £10.99kSource Contracts Finder

  Apple iPhone 14 Plus - 5G smartphone - dual-SIM / Internal Memory 128 GB - OLED display - 6.7 - 2778 x 1284 pixels - 2x rear cameras 12 MP 12 MP - front camera 12 MP

  Awarded to Vohkus Limited

• CP7 Recalibration of the Network Rail Passenger Schedule 8 Regime

  Awarded contractPublished 16 Jan, 2025Value £205.70kSource Contracts Finder

  The scope of work comprises the recalibration of the Network Rail and Train Operator Payment Rates, Network Rail and Train Operator Benchmarks and Sustained Poor Performance (SPP) thresholds in the passenger Schedule 8 regime. Each of these parameters (except SPP thresholds, which are defined at the train operator leve

  Awarded to Steer Davies & Gleave Limited

• Call for Evidence - Revenue Protection

  Awarded contractPublished 10 Dec, 2024Value £26.00kSource Contracts Finder

  Issuing a prompt and professional call for evidence TO enable ORR to demonstrably engage with the public on an issue of public concern.

  Awarded to SmartSurvey Ltd

• Saughton Fatal Accident Inquiry

  Awarded contractPublished 5 Dec, 2024Value £11.25kSource Contracts Finder

  Provision of support is required to assist ORR in its preparations for the forthcoming Fatal Accident Inquiry (FAI) into the death of a pedestrian in a collision with a tram.

  Awarded to ICR Transport Consulting Limited

• CP7 Year 3 Recalibration of the Network Rail Passenger Schedule 8 Regime - Independent audit

  Awarded contractPublished 5 Dec, 2024Value £55.93kSource Contracts Finder

  The purpose of this work is to provide an independent audit of the work of the recalibration consultants that will inform industry review and ORR sign-off of the regime before the start of year 3 of CP7 (in April 2026). Additional information: The tender exercise is being managed via the ORR Procurement portal (BRAVO)

  Awarded to SYSTRA Ltd.

• Introduction to Economic Regulation Training Course

  Awarded contractContract ends 31 Mar, 202817 monthsValue £31.20kSource Contracts Finder

  To support the ongoing development of colleagues in our economics and other teams, we are commissioning an external trainer to provide a training course on the basics of economic regulation.

  Awarded to FIRST ECONOMICS LIMITED

• Temple Mills International Depot - capacity assessment

  Awarded contractPublished 25 Nov, 2024Value £36.85kSource Contracts Finder

  The purpose of the project is to examine the extent to which Eurostar ("the Depot operator") is making reasonably efficient use of the Depot to undertake train maintenance, repair or overhaul work and to use it as a stabling location.

  Awarded to IPEX Consulting Limited

• Active Bystander Training

  Awarded contractPublished 21 Nov, 2024Value £10.00kSource Contracts Finder

  Cross office Active Bystander training. Total of seven, in person sessions.

  Awarded to The Active Bystander Training Company Ltd

• Review of National Highways' Stakeholder Engagement​

  Awarded contractPublished 20 Nov, 2024Value £31.25kSource Contracts Finder

  The objectives of this consultancy is to provide evidence and assessment for ORR to assure itself that National Highways is actively meeting the requirements of its licence conditions concerning stakeholder engagement and to provide recommendations to improve how ORR holds National Highways to account to meet certain l

  Awarded to Savanta Group Limited

• 6 Lenovo ThinkPad x1 Laptops

  Awarded contractPublished 31 Oct, 2024Value £10.06kSource Contracts Finder

  Lenovo ThinkPad X1 Carbon Gen 12 21KC - 180- degree hinge design - Intel Core Ultra 7 - 155U / up to 4.8 GHz - Evo - Win 11 Pro - Intel Graphics - 32 GB RAM - 1 TB SSD TCG Opal Encryption 2 NVMe Performance - 14 OLED touchscreen 2880 x 1800 (2.8K) @ 120 Hz - NFC Wi-Fi 6E Bluetooth - 5G - black paint - kbd UK - wit

  Awarded to Pure Data Solutions Limited

• 10 Lenovo ThinkPad X13 Laptops

  Awarded contractPublished 31 Oct, 2024Value £12.50kSource Contracts Finder

  Lenovo ThinkPad X13 Yoga Gen 4 21F2 - Flip design - Intel Core i7 - 1355U / up to 5 GHz - Evo - Win 11 Pro - Intel Iris Xe Graphics - 16 GB RAM - 512 GB SSD TCG Opal Encryption 2 NVMe - 13.3 IPS touchscreen 1920 x 1200 - Wi-Fi 6E - 4G LTE - deep black - kbd UK - with 1 Year Lenovo Premier Support

  Awarded to Ballicom Limited