XC TRAINS LIMITED

Contract awards

• Provision of Service Quality Regime (SQR) Inspection Services

  Location: North East

  Awarded contractContract ends 1 Oct, 202935 monthsValue £1.34mSource Find a Tender

  The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the Df

  Awarded to Mystery Shoppers Limited

• Provision of Service Quality Regime (SQR) System

  Location: North East

  Awarded contractContract ends 7 Oct, 202935 monthsValue £558.00kSource Find a Tender

  The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the Df

  Awarded to YIOSHI LTD

• Provision of a Customer Experience Insight and Survey Feedback Solution

  Location: North East

  Awarded contractPublished 13 Jul, 2026Source Find a Tender

  A supplier capable of providing an 'always-on' customer feedback survey solution, along with functionality for the presentation of live results and support with advanced ad hoc insights. The 'always-on' survey needs to be accessible to customers through email invitations and a static link hosted on the onboard Wi-Fi we

• Data Support Services

  Location: North East

  Awarded contractContract ends 31 May, 20277 monthsValue £146.40kSource Contracts Finder

  CrossCountry Trains (XCT) requires ongoing support to ensure the stability and effectiveness of its new data platform and Power BI reporting environment. This includes maintaining data pipelines, reporting and platform performance, managing data quality, and resolving issues across integrated data sources as they arise

  Awarded to Softcat Plc

• Automatic Passenger Count System Maintenance & Licensing

  Location: North East

  Awarded contractContract ends 16 Oct, 202711 monthsValue £699.11kSource Find a Tender

  Provision of maintenance and licensing services to the newly fitted Automatic Passenger Counting (APC) equipment on XC's Turbostar and Voyager Fleets. • 5 APC sensors and 1 router fitted in the leading Vehicles. • 6 APC sensors and 1 router fitted onto the middle Vehicles.

  Awarded to JOURNEO FLEET SYSTEMS LIMITED

• Supply of Ambient Meal solutions for First-Class offering

  Location: North East

  Awarded contractPublished 8 Jun, 2026Source Find a Tender

  The Supplier shall be responsible for the supply of a range of ambient ready meal/snack products to XC, including the supply of any bespoke meal requirements. This will be done in accordance with requirements and standards which will be set out in the tender documentation. Supply of both ambient main meal and starter/o

• WAN Circuits

  Location: North East

  Awarded contractContract ends 2 May, 202818 monthsValue £412.30kSource Find a Tender

  Provision and continuation of UK Wide Area Network (WAN) services for XC Trains Ltd. The services comprise BT Ethernet Connect UK, Virtual Private Network (VPN) services, Multi Service Business Access (MSBA), and IP Connect Global, delivering WAN connectivity between data centres, offices, operational depots and remote

  Awarded to BT GROUP PLC

• Mobile Hardware Device Refresh and provision of related Services.

  Location: North East

  Awarded contractPublished 15 Jan, 2026Value £1.62mSource Find a Tender

  The requirement is for the procurement of replacement mobile phone handsets, tablets and accessories together with the roll out service associated with the device refresh. XC will also require an ongoing service that will consist of staging devices and the management of repair, replacements and beyond repair services.

  Awarded to TECHNOLOGY RECOVERY GROUP UK LIMITED

• Provision of Food Distribution Services for XC Trains Limited (XC)

  Location: North East

  Awarded contractPublished 9 Jul, 2025Source Find a Tender

  Supply Agreement for goods and/or services