Provision of eFulfilment and Customer Relationship Management (CRM) Services
National Transport Authority · Ireland
Key facts
- Contract value
- €81,760
- Awarded
- 08 May 2025
- Contract starts
- 08 May 2025
- Procedure
- Open procedure
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Three Ireland (Hutchison) Ltd | €81,760 |
Description
The Authority requires an integrated multichannel electronic communication and reporting system for contact with its target markets, including but not limited to Small Public Service Vehicle (“SPSV”) operators, other public transport operators, clamping operators, consumers and passengers. By way of example, the (largest) SPSV Licensing section comprises of the following three core areas: - 28,000 driver licence holders; - 21,000 vehicle licence holders; and - 150 dispatch operator licence holders. Contact with each licence holder shall be made by way of scheduled communications. For instance: - industry newsletters issued to all licence holders quarterly; - ad hoc general reminders as and when required by the Authority: and - ad hoc licence holder communications via SMS and/or email as and when required by the Authority. The expected term of the contract will be for an initial period of twelve months. The Contract may be renewed annually up to a maximum of three (3) years after the end of the initial period. The option to extend the Contract will be at the sole discretion of the Authority and will be dependent on services requirements and performance. The estimated value of the contract over the full duration including extensions is €80,000, however the Authority retains the right spend up to a maximum of €140,000.
Categories (CPV)
- 64200000 Telecommunications services
- 64227000 Integrated telecommunications services
- 64220000 Telecommunication services except telephone and data transmission services
- 71316000 Telecommunication consultancy services
- 48445000 Customer Relation Management software package
- 79342311 Customer satisfaction survey
- 79342300 Customer services
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