Local Government and Social Care Ombudsman

Contract awards

• Customer Experience Mapping

  Location: West Midlands

  Awarded contractPublished 29 Apr, 2025Value £20.00kSource Find a Tender

  Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first c

  Awarded to Trig Point Consulting