Thameslink Southern Great Northern Limited (TSGN)

Contract awards

• Customer Contact Centre

  Location: London

  Awarded contractContract ends 16 Oct, 202823 monthsValue £8.40mSource Find a Tender

  GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad ho

  Awarded to Concentrix TSC UK LTD

• Extension of Service Agreement relating to the provision of a passenger Wi-Fi system and associated services

  Location: London

  Awarded contractContract ends 31 Mar, 202817 monthsValue £1.43mSource Find a Tender

  Extension of Service Agreement relating to the provision of a passenger Wi-Fi system and associated services on rolling stock and ongoing operational services

  Awarded to Icomera UK Limited

• Fleet Infrastructure Depot Doors -Planned Preventative and Reactive Maintenance , Replacement and Overhaul Project

  Location: London

  Awarded contractContract ends 30 Sept, 202935 monthsValue £1.43mSource Find a Tender

  The objective of the Services is to deliver a proposal for the Provision of Depot Shed Roller Shutter Doors & Door Maintenance, replacement of life expired depot shed doors, a proposal for the overhaul of doors where necessary and a proposal for a PPM regime to be provided for existing doors

  Awarded to Kone Cranes Demag Limited

• Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

  Location: London

  Awarded contractContract ends 30 Sept, 202935 monthsValue £494.02kSource Find a Tender

  The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels. These platforms will enable GTR to: •Deliver more relevant and personalised customer communicatio

  Awarded to Access UK Ltd

• Contract extension for provision of SOC/SIEM Managed Service

  Location: London

  Awarded contractContract ends 31 May, 202819 monthsValue £595.22kSource Find a Tender

  Contract extension for provision of SOC/SIEM Managed Service. This is to extend the contract services for 20months, to align to our security licences which are in term until May 2028.

  Awarded to Kroll Associates U.K. Limited

• Provision of Lighting High Mast Maintenance

  Location: London

  Awarded contractContract ends 3 Aug, 202821 monthsValue £330.86kSource Find a Tender

  GTR has awarded the supplier for the provision of lighting high mast maintenance.

  Awarded to Abacus Lighting Limited

• Agreement for Management, Maintenance and Support of Ticket Vending Machines

  Location: London

  Awarded contractContract ends 31 Jul, 202933 monthsValue £24.17mSource Find a Tender

  TSGN Limited requires ongoing support and maintenance of their ticket vending machines (TVMs) at stations across its operating network. TVM's have been supplied and installed by Scheidt and Bachmann over time. The services to be provided under the agreement generally include but is not limited to: - Planned and reactiv

  Awarded to Scheidt & Bachmann Fare Collection Systems GmbH

• Train Glazing Services at Depots

  Location: London

  Awarded contractContract ends 31 May, 203155 monthsValue £1.97mSource Find a Tender

  To provide train glazing services at various depots.

  Awarded to Millenium Site Services ltd